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Firebird Boilers looks for telephony solution in remote Gaeltacht area

Introduction

Firebird is based at Udaras Industrial Estate in Ballymakeera, West Cork.

Started in 1980, Firebird has grown to become a leading manufacturer of heating products. The company’s products are now sold in Ireland, Northern Ireland, Great Britain, France and New Zealand.

Firebird is renowned for designing high quality, efficient heating products at its modern, highly automated factory. Products are designed using the latest CAD-CAM technology. Firebird prides itself on its after-sales service support. Their technical department handles all service, installation and spare parts enquiries and is backed up by an independent network of Firebird approved service engineers covering the entire country. 

Business Challenge

With thirty office staff in Ballymakeera a reliable and cost effective telephony system is an obvious requirement. However the DSL line quality provided through the traditional wired voice network was insufficient.

Solution

Digitalforge installed Wireless broadband running at high speeds with the low contention and low latency required for VOIP applications. A 20mb connection was put in place to allow for the high number of VOIP users and internet usage. In order to achieve this we had to upgrade our infrastructure on the access point end of the service to enable high speeds of up to 20mb.

Firebird opted to use a 3rd party VOIP provider. Voice over Internet Protocol (Voice over IP, VoIP) is a family of technologies, methodologies, communication protocols, and transmission techniques for the delivery of voice communications and multimedia sessions over Internet Protocol(IP) networks, such as the Internet.