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Acceptable Usage Policy

Digitalforge believe that all users of the Internet should be responsible in their usage and how it affects other users. In the majority of cases problems occur with home users rather than business users.

Digitalforge broadband products are, as for all other ISPs, “contended” services in order to make them affordable. Although your connection is permanently on, contention means that the available bandwidth is shared by all customers active at a particular point in time. This has no effect on the average customer.

Please refer to the table below that shows amounts of typical activities that are achievable even at maximum contention rates. Digitalforge ensure that their broadband service always operates below the maximum contention rates.

Understanding the amounts of data that you may transfer in a month

Activities that can be undertaken with 10GB of data transfer:
Emails without attachments 7,500
Emails with attachments 1,000
Downloading Songs 400
Gaming at 1024kbps (hours) 1,360
Watching a video (minutes) 600
Transferring digital photos (6 megapixels) 2,500
Hours of surfing 1,000

We rely on our customers being fair in the way they use the Internet. Where we believe that a customers’ usage is excessive we will contact the customer to discuss how they can modify their usage to the benefit of all of our users.

All Broadband services from Digitalforge are sold based on fair usage. You can use your broadband connection as much as you like, all we ask is you are fair in your usage, Broadband is a service this is contended with other users (bandwidth is not dedicated to your connection alone instead it is theoretically shared in users blocks) and if one person is using up all the bandwidth constantly then under the definition of the product it means that other people have no bandwidth at all. In reality this is not quite the case, however all we ask is you are fair in your bandwidth usage.

This “fair usage policy” is here to give us an option that if your usage is excessive over a period of time to the point it is impacting on other users then we reserve the right to ask you to reduce your broadband usage. If you need a 1:1 service and exclusive access to your bandwidth then you need a leased line, all the time you are using a contended service then you need to play fair with other users.

Generally, we would view data transfer of 120GB or more per month or in case of the lower speed packages 20GB (as is a common limit with other ISPs) to be excessive and reserve the right to discuss this usage with the user concerned.

Activities that can be undertaken with 30GB of data transfer:
Emails without attachments 22,500
Emails with attachments 3,000
Downloading Songs 1,200
Gaming at 1024 kbps (hours) 4,000
Watching a video (minutes) 1,800
Transferring digital photos (6 megapixels) 7,500
Hours of surfing 3,000

This does not mean your connection will be disconnected or impacted if you exceed this limit but, please have consideration for other Broadband users with Digitalforge in your use of bandwidth, however, we do the reserve the right to restrict usage that is excessive. What happens if your usage exceeds the Fair Usage Policy guidelines?

If your usage exceeds the Fair Usage Policy by an excessive amount, , then we will contact you by email and request that you reduce your usage. In extreme cases we may have to impose a charge for each Mb downloaded over your allocated limit.

If your usage continues to remain high over the weeks following the first email we have sent to you, then your connection will be contended with other users of a similar usage pattern to yours. The contention will apply up to the advertised level for your product, either 40:1 or 10:1. You can still continue to download as much as you wish, however you will however have contention on the service -noticeable mainly at peak times.

If your usage then tails back down to a more reasonable level then the extra contention applied to your account will be removed..

Below are some tools used to measure your usage. These tools have not been tested by Digitalforge so are unsure as to their accuracy.