Phone FAQs
- To access your voicemail please dial 171 on your phone. Type the password when prompted on the keypad of your phone. You can find your pre-set password on the sheet given to you on the day of installation. If you have mislaid the paper with your passwords you can contact the office .
- The standard setting is that calls will be forwarded to the voice mail system after 50 seconds. The time can be changed by us, please feel free to call us to change the time before calls get forwarded to voicemail. Simply dial 1000 to call us for free.
- Calls which arrive at the voicemail system will hear your greeting or if not setup, the caller will hear the default greeting e.g extension 5000 is not available. There are 3 different greetings. Unavailable, Busy and Temporary Unavailable. You can record your own messages by using option 0 from the main menu.
1 is your Unavailable Message (no answer to a phone call).
2 is your Busy Message (you are on the phone).
3 is your Temporary Unavailable Message (in case your account supports the Do Not Disturb feature). - To change your password please use option 0 from the main menu followed by option 5.
Login to the User Interface
To login to the User Interface please type your username (your 4 digit internal number) into the field “User:” and your password into the field “Password:”. Click the “LOGIN” button. If you have forgotten your password and you have supplied an email address please use the link below the “LOGIN” button. Then type your email address in the field of the new page and click the “SUBMIT” button.
Content of the “Account Info” Page
On this page you will find your account details at the very top. Please notify us in the event that any of your detail might change. In the section below that you will find your account number (Card Number) and your remaining credit. If you run low on credit please click the “BUY NOW” button and chose one of the values shown to top up. You can either use PayPal or pay directly by Credit Card on the PayPal website. To the left you will find links to the different sections of the User Interface.
Use of the “Call History”
Following the link “Call History” will show you all successful calls of the current day. If you would like to see the current month or a particular day please make the selection accordingly in the top part of the page. You can also just list calls to a certain number by typing the number or part of it into the field “Destination”. Then click the “Search” and calls will be listed according to your selection (see picture below for example).
The “Call Simulator”
To find out how long your credit including free minutes will last or how much a call is per minute you can use the call “Simulator” The simulator does not actually call any number, it will only display the rate and the remaining minutes available to the number you type in. Above example shows the time available and the rate to the number of the Digitalforge office.
Changing your password to login to the User Interface
To change your password please click on the link “Password” in the menu on the left. Then type your desired password in BOTH lines and click on “Save”. After you have changed your password successfully your browser will show you a notification.
Login to your on-line account
Please follow the instructions given here to purchase credit. You may use a Credit Card or pay with your PayPal account. Please click the “BUY NOW” button on the first page you see after login.
If you have clicked “BUY NOW” you will be asked to “continue”. Next you will see the page shown in the picture above. Please select the amount of credit you would like to add to your account in the field “Total Amount”. Currently you have the choice between 10, 20 and 50 Euro. Next click the “continue” button.
Next please confirm your order of credit. Simply click “confirm order”. If you decide to change your order please click on “Account Info” and restart the order procedure. If you confirm your order you will be redirected to the PayPal website.
You can chose between payment by Credit Card (left section) or you login to your PayPal Account to finalize your order.